UnitedService Companies
  • Boston, MA, USA
  • 20.00
  • Hourly
  • Full Time

Job Summary:

  • Assist housekeeping manager/executive housekeeping in daily operations, maintaining overall cleanliness of the hotel, including guest rooms and public area.  Ensure guests are satisfied with cleanliness of room, respond to guest needs, ensure safety and security of rooms, maintain inventories and cost control, selecting, training, maintaining, and managing a skilled team. Establish a friendly atmosphere of superior guest service and product quality.

Responsibility/Duties:

  • Ensure proper scheduling daily for operational needs
  • Maintain brand standards for both guest rooms and public areas, inspecting them to ensure all standards are met
  • Train staff in all aspects of housekeeping, including guest service
  • Check all VIP arrival rooms, ready prior to 3pm
  • Check employee time punches
  • Coach and counsel / Document employees
  • Inspections of rooms and guest areas
  • Communicate with hotel management needs
  • Ensure all employees have all supplies needed to complete tasks
  • Interview prospective employees
  • Run pre-shift meetings, communicating daily events to staff

Work Product:

  • Daily check list
  • Daily recap emails
  • Payroll recaps
  • Scheduling
  • Inspection sheets
  • Guest surveys
  • Documentation
  • HR reports (accident reports, etc.) as needed
  • Training sign off sheets as needed

Performance Measurement:

  • Attendance
  • Guest satisfaction surveys
  • Incentives
  • Hotel manager satisfaction
  • Scheduling to decrease/stop overtime
  • Training sheets

Qualifications:

  • High School Diploma
  • 2 years' experience in hotel industry
  • Computer proficient (Microsoft office, time keeping systems)
  • Bi-lingual
  • Ability to work flexible schedule, including holidays and weekends
  • Ability to multi-task
  • Attention to detail
  • Good attitude
  • Ability to stand, walk, bend, and use stairs throughout duration of shift
UnitedService Companies
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